Required skills

communication and interpersonal skills to

ask questions to identify and confirm requirements

converse clearly and directly with staff

use and interpret nonverbal communication

literacy and numeracy skills to

access and interpret store policy documents

calculate the cost of stock loss

document security procedures

handle cash

maintain records

research and analysis skills to

analyse stock control data

develop procedures

problemsolving skills to establish and implement stock control procedures

Required knowledge

organisational policy and procedures that relate to the development of store procedures for

security

detection and apprehension of thieves

noncash transactions

noncash transactions

cash handling

stock control

principles and techniques for

detecting and preventing theft

ensuring safety of personnel in the event of robbery

relevant codes of practice legislation and statutory requirements including

industry codes of practice

retail case law or common law

state laws relating to property offences

work health and safety WHS legislation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

develops and implements security procedures to facilitate the detection and prevention of theft

develops and implements procedures to ensure safety and security of internal and external clients in the event of robbery

calculates analyses and reports on the cost and potential impact of identified loss and dissipation on

buying

ordering patterns

planning

budgeting

develops and implements procedures for

opening and closing premises

cash security

noncash transactions

noncash transactions

stock control to minimise loss and dissipation

communicates procedures to staff and monitors implementation

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as

store policy and procedures on

security

cash handling and noncash transactions

stock control including buying ordering planning and budgeting

relevant legislation and statutory requirements

industry codes of practice

WHS legislation and codes of practice

a team

a range of security equipment

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

role play

case studies

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Security procedures may relateto:

Organisational policy and procedures in regard to:

Staffmay include:

Noncash transactions may include:

Techniques used to communicate security procedures may include:

Impact on business operations may include:

Stock control procedures may include: